Privacy Policy

Last Updated: January 1, 2025

1. Introduction

TopShield Roofing ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at roofingexpertsusa.com (the "Website") and use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Website.

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and mailing address
Service Requests: Information about the roofing services you are interested in or have requested
Property Information: Details about your property that are relevant to providing roofing services
Communication Records: Records of correspondence, including emails, phone calls, and messages
Payment Information: Billing address and payment method information (processed securely through third-party payment processors)

2.2 Information Automatically Collected

When you visit our Website, we automatically collect certain information about your device and browsing activities, including:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, and referring website addresses
Location Information: General geographic location based on your IP address
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)

3. How We Use Your Information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our roofing services
To process and respond to your service requests and inquiries
To communicate with you about our services, including sending you updates, promotional materials, and important notices
To schedule appointments and provide customer support
To process payments and manage billing
To analyze and understand how our Website is used and to improve user experience
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms of Service
For marketing and advertising purposes, with your consent where required by law

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Website hosting and maintenance
Payment processing
Email and communication services
Analytics and marketing services
Customer relationship management systems

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Protection of Rights

We may disclose your information when we believe it is necessary to protect our rights, privacy, safety, or property, or that of our customers or others.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access: The right to request access to your personal information
Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information
Opt-Out: The right to opt out of certain uses of your information, such as marketing communications
Data Portability: The right to receive your personal information in a structured, commonly used format
Objection: The right to object to certain processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, and disclose
The right to delete personal information we have collected from you
The right to opt out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information provided below.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Security measures we employ include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Website and services, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@gettopshieldroofing.com
Service Area: United States

We will respond to your inquiry within a reasonable timeframe.